I recently downloaded the mobile app to go with the air filter that I’ve had for 2 years and has worked perfectly fine. The app somehow broke the device and they’re sending me a replacement. It was surprising to me that a piece of software could break a piece of hardware, but that seems to be what happened.
It reminded me of an interview I heard with an Amazon seller who liked selling things like drink coasters because “they can’t really break.”
It’s always worth asking during any endeavor: What can break?